REFUND POLICY

Last updated: October 19, 2026

This policy explains how refunds work at SMM Panel Go. By placing an order, you agree to this policy.

1. CANCELLED OR FAILED ORDERS (AUTOMATIC WALLET REFUND)

If an order is cancelled or fails, the amount for the undelivered quantity is automatically refunded to your main wallet balance on SMM Panel Go. No support ticket is needed. You can use this balance for new orders.

You can cancel an order from your Orders page where the cancel option is available. Once an order has started, only the undelivered quantity can be cancelled and refunded.

2. PARTIAL ORDERS

If an order is only partly completed, the delivered quantity is charged and the undelivered quantity is automatically refunded to your wallet.

3. REFUND TO YOUR ORIGINAL PAYMENT METHOD

By default, refunds are returned to your wallet balance. A refund to the original payment method (the UPI, Paytm, BharatPe, card, PayPal or crypto wallet you used) is possible only on request and only through a support ticket. It is not automatic.

To request it:

1. Open a support ticket from your dashboard. Requests made only on social media or in chat may not be processed.

2. Include your username, deposit amount, payment method, transaction ID and the reason.

Conditions:

- Only unused wallet balance can be refunded to the original payment method. Money spent on orders is not refundable this way.

- The request must be made within 7 days of the deposit.

- Refunds go only to the same account, UPI ID, card, PayPal account or crypto address that made the payment.

- Payment gateway, bank, PayPal and crypto network fees are not refundable and will be deducted from the refund.

- Each request is reviewed individually, and we may ask for proof of payment or identity. Approval is at our discretion.

- Approved refunds can take 5 to 10 business days to appear, depending on your bank or payment provider.

- Crypto refunds are sent in the same coin and network, and we are not responsible for transfers sent to a wrong address or network by the user.

4. ORDERS THAT ARE NOT REFUNDED

- Quantity that has already been delivered.

- Orders placed with a wrong, private or deleted link.

- Orders where you changed your username, link or privacy settings during delivery.

- Orders placed on the same link on more than one service at the same time.

- Drops after delivery on services that include refill. These are covered by our Refill Policy, not by refund.

- Services marked "No Refill", where a later drop is not covered.

- Orders delayed by a social media platform's own changes or restrictions, as long as the order is still being processed.

- Orders you placed by mistake after delivery has started.

5. REFUNDS ARE NOT GUARANTEED FOR ABUSE

We may refuse or reverse refunds and suspend accounts in case of fraud, stolen or unauthorized payments, multiple accounts, abuse of refund or refill, or violation of our Terms of Service. Balances on such accounts may be withheld where the law allows.

6. DISPUTES AND CHARGEBACKS

Please contact us before filing a dispute or chargeback with your bank or payment provider. Chargebacks on completed deposits or delivered orders may lead to account suspension, and any wallet balance may be used to cover the disputed amount.

7. PAYMENT NOT CREDITED

If your payment was made but not credited, do not pay again. Open a support ticket or message us on Telegram at @whitehatceo with your username, amount, payment method and transaction ID.

8. CONTACT

Telegram: @whitehatceo

Website: smmpanelgo.me/contact

See also our Refill Policy and Terms of Service.